United Nations Pakistan,Karachi, Pakistan
WFP encourages female candidates and people with disabilities to apply.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.
Job Title: IT Operations Associate
Type of contract: Fixed Term
Duration: 12 Months
Duty Station: Karachi, Pakistan
This vacancy announcement is Internal to UN & for Pakistani nationals only.
TERMS AND CONDITIONS
WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.*Remote work if applicable or/FWA until return to office or travel is possible due to covid-19 restrictions.
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive)
1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
1. Responsible of overall performance of IT Service Desk in accordance with ITIL best practices2. Maintenance and management of WFP network security.3. Installation, Management and maintenance of IT and Telecommunications Infrastructure including different servers, Operating Systems, switches and routers, VSAT modems, DigitalMobile Radio infrastructure and Wireless network.4. Provide remote support to field-based staff (Field Monitor Assistants in different districts of province).5. Provide technical specifications and perform technical evaluations in local procurement of IT equipment and services.6. Manage inventory of IT equipment in respective offices.7. Coordinate with local vendors and service providers.8. Perform any other duties as assigned by the supervisors
STANDARD MINIMUM QUALIFICATIONS & EXPERIENCE
Education: Completion of secondary school education. A post-secondary certificate in the related functional area, supplemented by Bachelor’s degree in Computer sciences, computer engineering, digital communications and networks or equivalent.
Experience: Minimum of 5-6 years of progressive experience in designing, deploying and managing IT infrastructure and IT support services.Knowledge and experience of Telecom equipment and services would be considered as an added advantage.Valid IT certifications would be considered an asset.Related experience in a WFP/UN organization is an asset.General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
• Has experience analysing service management results and development service enhancement recommendations.• Has participated in business process re-engineering efforts and identified service management improvements.• Has experience participating in country office procurement/budgeting process.
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
This job is based in Provincial office Karachi, Sindh. The Job holders report to a Head of Provincial office and/or Head of the Unit or designate.At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.
First Shift (Day)
Completion of secondary school education. A post-secondary certificate in the related functional area, supplemented by Bachelor’s degree in Computer sciences, computer engineering, digital communications and networks or equivalent.
5 Years (Minimum of 5-6 years of progressive experience in designing, deploying and managing IT infrastructure and IT support services. Knowledge and experience of Telecom equipment and services would be considered as an added advantage.)
Oct 25, 2022
Oct 12, 2022